jitaace Support's holiday schedule
Responses come within a fixed time even on holidays
| Day | Chat | Phone | Note | Status | |
|---|---|---|---|---|---|
| Saturday | 10:0022:00 | 24 hours | 12:0018:00 | Dhaka Office | Open |
| Sunday | 10:0022:00 | 24 hours | 12:0018:00 | App issue | Open |
| Monday | 09:0023:00 | 13 hours | 11:0019:00 | Verification | Open |
| Tuesday | 09:0023:00 | 13 hours | 11:0019:00 | Account related | Open |
| Wednesday | 09:0023:00 | 13 hours | 11:0019:00 | Emergency support | Open |
| Friday | 11:0021:00 | 35 hours | Closed | Light load | Partial |
Contact information and direct support
The same team works on all 3 channels
Live chat
Answers to common questions arrive within 10 minutes once you open the app and see the chat icon
Email address
Send the written issue, screenshots and account information by email; responses usually arrive within 24 hours
Help Center
There is a separate guide for newcomers where you will find login, the app and familiar setup
Dhaka-based team
Language kept simple for Bangladesh users; many in Dhaka first ask about bKash or Nagad
bKash support
If there is a problem topping up the account with bKash, provide the reference number to speed up the solution
Nagad support
If Nagad transactions are delayed, screenshots help; most tickets advance on the same day
Rocket support
If you use Rocket, ensure time and amount match; a small mistake can stop the work
Language support
If you send a Bengali message, the team quickly understands; if needed, write the issue in a short line
For more guidance jitaace Help See
Always open chat and quick responses
Chat is usually active for 7 days
Not 24/7 chat, but long wait
Live team available until 11 PM for urgent questions; wait times are shorter
One solution per ticket
In the same message, write one issue; this reduces miscommunication
Written inside the app
In the jitaace App, help is available in a separate menu; the conversation remains even if you switch phones
Priority ticket
Verification and account-related questions are looked at first; these typically progress within 12 hours
Be ready to receive a direct answer from jitaace Support
How long does it take to get an email
There are different speeds for 4 types of
- FAQ: 24 hours
- Verification: 13 hours
- bKash or Nagad verification: 26 hours
- Message sent at night: in the next shift
Add transaction ID, account email and time; it makes it easier to understand when you send a screenshot
Three steps to start quickly
With correct information, work moves faster
| Step | Work | Result |
|---|---|---|
| 1 | Enter name and user information | The team recognizes you |
| 2 | Send a screenshot of the issue | Fewer mistakes, faster responses |
| 3 | Use jitaace Login or the app | Returning to the help thread is easy |
Real user feedback
See what 2 readers are saying
We worked on chat at night in Dhaka, got a reply within 10 minutes, and the language was easy
Rahim, Dhaka
I emailed about a bKash issue for a screenshot; the answer is clear, and the work has progressed
Mousumi, Chittagong
With 64,730 reviews and a 4.7/5 rating, many rely on jitaace Contact
What you'll get on each page
There are 2 useful links here
- For new users jitaace new user guide
- For account information jitaace Help Center
- To run the app properly jitaace App View page